1. About these terms
These terms form an agreement between you and Arrowizo, a sole proprietorship registered in India, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India. By using this website or engaging our services you agree to them. If you act for a company, you confirm you can bind it.
2. Our services
The exact scope, deliverables, timeline and price of each project are set out in a written proposal or statement of work (“SOW”). If the SOW and these terms conflict, the SOW applies.
2a. Client dashboard, software and subscriptions
- Paying clients get a personal login to the Arrowizo client dashboard for the services they use. Keep your login private, do not share it outside your business, and tell us at once if you think it has been misused. You are responsible for activity under your login.
- Monthly plans, including Arrowizo Platform (Starter, Pro and Scale), Ads, Social, SEO, Website Care and Store plans, renew each month until you cancel. The refund policy sets the minimum term and cancellation rules for each plan.
- Each plan has usage allowances, for example trend searches, demand checks, credits, tracked keywords or posts. Allowances reset monthly unless the plan says otherwise. We may limit use that is abusive or that harms the service for others.
- Arrowizo Platform and the dashboards give you tools, data and tutorials. You do the work they describe, and you stay responsible for your own store, content, products and customers.
- If a monthly plan lapses or is cancelled, access to its dashboard features ends at the end of the paid period. Your own stores, websites, domains and accounts remain yours.
- We may change features, allowances or prices for future billing periods with at least 30 days’ notice. We may suspend access for non-payment or breach of these terms.
3. Quotes and payment
- Quotes are valid for 30 days.
- Projects are billed in milestones, normally 50% before work starts and the balance before launch or handover. Retainers are billed monthly in advance.
- International clients are billed in the currency shown at checkout (for example USD, GBP, EUR, AED, AUD, CAD or SGD). Indian clients are billed in INR, and GST is added at the applicable rate.
- Bank, card and currency conversion charges are paid by the payer.
- We may pause work if an invoice is more than 14 days overdue.
4. Your responsibilities
- Give accurate information and reply to reviews within 5 business days so timelines hold.
- Only supply content, logos and images you own or are licensed to use.
- Sell only lawful products. We will not work on counterfeit, replica, infringing or restricted goods.
- Follow the rules of the platforms you sell or advertise on.
5. Third-party platforms
Stores, ads and listings run on services such as Shopify, WooCommerce, Etsy, Google, Microsoft, Meta, TikTok, Pinterest, marketplaces, suppliers, print partners (for example Printify, Printful, Gelato, Qikink and Printrove), couriers and payment gateways. Their own terms apply, and we are not responsible for their fees, policy changes, account restrictions, supplier stock or shipping delays.
AI tools and third-party data. Parts of our software and services use AI models and third-party data sources to draft content, find product and design trends and estimate traffic and authority. Their output can contain mistakes. Trend, demand, traffic, authority (such as Moz Domain Authority and Page Authority) and margin figures are estimates, not guarantees, and you should check anything important, including product safety, trademarks and claims, before you rely on or publish it. Content is published to your accounts only after your approval unless you have set it to publish automatically.
6. Intellectual property
When you have paid in full, you own the deliverables we create specifically for you, including designs, copy and custom code. We keep ownership of our pre-existing tools, templates and know-how, and give you a permanent licence to use them as part of your deliverables. We show work in our portfolio only with your permission.
7. Confidentiality
Both sides will keep the other’s confidential information private and use it only for the project. We will sign a separate NDA on request.
8. No guaranteed results
Sales, rankings, traffic and ad performance depend on factors outside our control. We commit to the agreed work, not to specific commercial outcomes. See our Earnings Disclaimer.
9. Liability
Our total liability for any claim is limited to the fees you paid us for the affected service in the six months before the claim. We are not liable for indirect or consequential losses such as lost profits or data. Nothing here limits liability that cannot be limited by law.
10. Termination
Either party may end a project or retainer with 30 days’ written notice, or immediately if the other seriously breaches these terms. You pay for work completed up to the end date. Refunds follow our Refund & Cancellation Policy.
11. Governing law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion for 30 days. After that, the courts at Sri Sathya Sai District, Andhra Pradesh have exclusive jurisdiction. This does not remove any mandatory consumer rights you have where you live.
12. Changes and contact
We may update these terms and will post the new date on this page. Signed SOWs keep the terms in force when they were signed. Questions: support@arrowizo.com.