1. Who we are
Arrowizo (“we”, “us”) is a sole proprietorship registered in India, with its office at 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India. For personal data collected through arrowizo.com and our services, we are the Data Fiduciary under the DPDP Act and the controller under the GDPR.
2. Data we collect
- Details you give us: name, email, phone or WhatsApp number, company, country, budget and project details from our forms, emails and calls.
- Project data: content, product data and platform access you share so we can deliver the work.
- Billing data: invoice details and payment records. Payments are handled by Razorpay, PayPal or Stripe; we never see or store full card numbers.
- Dashboard and usage data: your client login details, the plans you hold, your usage (such as searches, credits and approvals), tutorial progress, requests you send us, and the stores, sites, keywords, competitors and products you add or approve.
- Connected accounts: if you choose to connect Google Search Console, Google Analytics, a Business Profile, Bing Webmaster Tools or a social or ad account, we receive the data you permit. You can disconnect at any time.
- Chat conversations: messages you send to our website chat assistant, which tells you it is an AI.
- Technical data: IP address, device, browser and pages visited, collected through cookies as described in our Cookie Policy.
3. How we use it
- To reply to enquiries and send proposals.
- To deliver, support and invoice our services.
- To meet tax, accounting and legal obligations in India.
- To understand how our website is used and improve it.
- To send newsletters or offers, only with your consent. You can unsubscribe at any time.
4. Legal bases (EU and UK visitors)
We process data to perform a contract with you, for our legitimate interests in running and improving our business, with your consent (for marketing and non-essential cookies), and to comply with legal obligations.
5. Who we share data with
We share data only with providers who help us run the business, under contract: website hosting (Hostinger), email, analytics (Google Analytics and Microsoft Clarity), payment processors and project management tools. Some data is processed by AI and data providers when you use our software: AI model providers (such as OpenAI, Anthropic, Google, Perplexity and xAI) to draft content and answer questions, and search and SEO data providers (such as DataForSEO, Moz, Keywords Everywhere, Google and Bing) to measure rankings, traffic and authority. We send them only what the task needs, such as a website address, keywords, a niche or the text being processed. For stores we build or run, suppliers, print partners and couriers receive the order details they need to fulfil each order. We do not sell personal data or share it for cross-context behavioural advertising without consent. We disclose data to authorities only when the law requires it.
5a. When we handle your customers’ data
If we build or run a store, website or campaign for you, your customers’ and visitors’ data (orders, shipping addresses, enquiries) belongs to your business. You are the controller and we process it on your instructions to provide the service. We keep it confidential, use it only for your project, and delete or return it when the service ends unless the law requires us to keep it. You are responsible for your own privacy notice and for a lawful basis to collect that data.
6. International transfers
We are based in India and some providers process data in other countries, including the US and EU. For data from the EEA or UK we rely on Standard Contractual Clauses or other safeguards approved under the GDPR.
7. How long we keep data
Enquiries that don’t become projects are deleted after 24 months. Client and invoice records are kept for the period required by Indian tax and accounting law. Platform access you give us is removed when the project ends.
8. Your rights
Depending on where you live, you can ask to access, correct, update or delete your data, withdraw consent, nominate another person to exercise your rights (India), object to or restrict processing, and receive a portable copy (EU and UK). California residents can ask what we collect and request deletion or correction. We do not sell personal data.
Email support@arrowizo.com and we will respond within 30 days. You may also complain to the Data Protection Board of India or your local data protection authority.
9. Security
We use HTTPS, access controls, two-factor authentication and a password manager for client credentials. No system is completely secure, and we will notify affected people and authorities of a breach as the law requires.
10. Children
Our website and services are for businesses and adults. We do not knowingly collect data from anyone under 18.
11. Grievance Officer
Grievance Officer, Arrowizo, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India. Email: support@arrowizo.com. We acknowledge complaints within 48 hours.
12. Changes to this policy
We will post any changes on this page with a new “last updated” date, and email clients about material changes.