Refund & Cancellation Policy

1. Before work starts

If you cancel within 72 hours of payment and before the kickoff call, we refund the full amount less any payment processing fees.

2. Website design and development

• After kickoff but before design approval: 50% of the amount paid is refunded.
• After design approval: we refund payments for milestones not yet started.
• After final approval or launch: no refund.

2a. Hosting after one-time builds

• One-time websites and Store Launch projects include 3 months of hosting, fixes and support on Arrowizo hosting, starting on the launch date.
• After 3 months you can choose a monthly Care or Store plan, or we move the site or store to your own hosting account at no cost. If you choose neither within 30 days of our reminder, we send you a full backup and may switch off our copy.
• Marketplace-only stores, such as Etsy or eBay shops, need no hosting.

3. Dropshipping Automation Suite

The Automation Suite is no longer offered. Anyone who bought it keeps the terms that applied on the date of purchase.

4. Arrowizo Ads subscriptions

• First-time paid subscribers can request a full refund within 7 days of their first payment.
• You can cancel or downgrade at any time. The change applies at the end of the current billing period, and credits already granted stay usable until then.
• Unused Starter credits expire at each renewal. Pro and Agency credits roll over for up to one extra month. Top-up packs never expire and are non-refundable once used.
• Ad spend is paid directly to each ad platform and is never refunded by us.

4a. Monthly Website Plans and Care plans

• Monthly Website Plans have a 12-month minimum term, then continue month to month until cancelled with 30 days’ notice.
• If you cancel during the first 12 months, the remaining months of that first year stay payable.
• After the first 12 months you may cancel and receive a full copy of your website at no cost. Your domain always stays registered in your name.
• Care plans are month to month. Cancel any time; cancellation applies from the next billing date.
• One-time website deposits are refundable in full until design work starts, then as set out in section 2.

4b. Arrowizo Social subscriptions

• First-time subscribers can request a full refund within 7 days of their first payment.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period and you are not charged again. The current period is not refunded after the first 7 days.
• Yearly plans are paid upfront. After the first 7 days, the remaining months are not refunded and the plan stays active until it ends.
• Extra channels are billed with your plan. Removing a channel lowers your bill from the next billing period.

4c. Store Launch and monthly Store plans (Dropshipping and Print on Demand)

• Store Launch deposits are refundable in full until work on your store starts. After that, completed work is charged as set out in section 2.
• Monthly Store plans (Store Care, Store Growth and Store Scale) have a 3-month minimum term, then continue month to month until cancelled with 30 days’ notice.
• Yearly Store plans are paid upfront and are not refunded after the first 7 days.
• Store Launch includes the work listed in your plan. Extra markets, channels, designs or products beyond the plan are quoted separately and agreed before work starts.
• Platform fees, product and print costs, marketplace fees and ad spend are paid by you directly to those providers and are not refundable by Arrowizo.

4d. Arrowizo Platform subscriptions and the Webinar Bundle

• Platform Starter, Pro and Scale are monthly, with no minimum term. Cancel any time; access continues to the end of the paid month and no further payment is taken.
• First-time subscribers can ask for a full refund within 7 days of the first payment if they have not used any trend searches or demand checks.
• Monthly trend-search and demand-check allowances do not roll over. Trend and demand figures are third-party estimates and are not a promise of sales.
• The Webinar Bundle is two Launch Pro stores plus three months of Platform Pro. Its Launch deposit is refundable in full until work on your stores starts, then as set out in section 4c. The included Platform months end after three months unless you choose to continue.
• Supplier, print, platform and marketplace fees are paid by you directly and are not refundable by Arrowizo.

4e. Fyxo AI Lite chat add-on

• Fyxo AI Lite is a month-to-month add-on. Cancel any time; it stops at the end of the paid month.
• Unused chats do not roll over and are not refunded.

5. Design and print-on-demand design work

• Before first concepts are delivered: full refund less 10% for research time.
• After concepts are delivered: refund for designs not yet started.
• Once final artwork is delivered: no refund.

6. SEO, AEO and GEO plans, and other retainers

• The one-time Search Everywhere Audit is refundable in full until we start the audit. Once the report is delivered it is not refundable. If you start a monthly SEO plan within 30 days of the audit, the audit fee is credited to your first month.
• Monthly SEO plans (Visibility Starter, Search Everywhere and Global Authority) have a 3-month minimum term, then continue month to month and can be cancelled with 30 days’ written notice. Prepaid full months not yet started are refunded. The current month is not refundable.
• Add-ons (extra markets, locations or articles) are billed with your plan. Articles and other items already delivered are not refundable, and removing a market or location lowers your bill from the next billing period.
• Rankings, AI citations, traffic and authority scores (such as Moz Domain Authority and Page Authority) are measured and reported honestly but not guaranteed, so a change in them is not a reason for a refund. Reports use third-party estimates.
• Other monthly retainers can be cancelled with 30 days’ written notice. Prepaid full months not yet started are refunded. The current month is not refundable.
• Ad spend is paid directly to Google, Meta and other platforms and is governed by their terms.

7. Non-refundable items

• Third-party costs: domains, hosting, themes, plugins, apps, stock assets and platform subscriptions, supplier and print-partner costs, and usage you have already consumed (credits, trend searches, demand checks and AI or data lookups).
• Work already completed and approved.
• Delays caused by missing client content or feedback.

8. How to request a refund

Email support@arrowizo.com with your invoice number and the reason. We reply within 3 business days. Approved refunds are paid to the original payment method within 7–10 business days. Bank and currency conversion charges are not refundable.

9. Disputes

Please contact us before raising a chargeback so we can resolve the issue. Unresolved complaints can be escalated to our Grievance Officer, whose details are in the Privacy Policy.